2025 Tampa, FL (Remote)

• Owned portfolio of 750+ MSP accounts, delivering QBRs, executive briefings, and tailored proposals to increase adoption and renewal rates. 

• Drove a 3,650% increase in MRR by expanding the MSP partner base from 100 to 750 in a single quarter and growing user adoption per account from 10 to 50, resulting in an increase from $5K to $187.5K in monthly recurring revenue. 

• Expanded MSP partner base and user adoption from 1000 to 37,500, driving ARR growth of $500K+ in Q1 while improving retention through adoption coaching and success reviews. 

• Led daily onboarding & deployment sessions with new MSP partners, ensuring seamless implementation in complex IT environments while maintaining quality standards Averaging 7 net new partner onboarding sessions per business day, maintaining quality standards while onboarding over 400 partners in Q1 alone. 

• Initiated and developed a strategic partnership with Acronis, driving integration alignment between 1Password’s EPM platform and leading cybersecurity solutions. 

• Conducted weekly partner cohort sessions with Marketing, Product Development, Support, and Sales to align cross-functional strategy and refine go-to-market initiatives based on real-time partner feedback. 

• Delivered quarterly business reviews and executive engagement touchpoints, aligning partner success outcomes with stakeholder goals. 

2020 - 2025. Tampa, FL (Hybrid)

• Directed partner strategy across the ConnectWise ecosystem, supporting a 37.5% YoY revenue increase in 2024.

• Supported $11.44M in 2024 revenue by aligning enablement efforts with vendor initiatives and sales pipeline management strategy.

• Led vendor onboarding, product training, and risk mitigation to support GTM readiness and compliance.

• Authored documentation, technical guides, and internal training content to elevate cross-team performance.

• Resolved partner channel conflicts, optimized pricing models, and enhanced product integration workflows

2018 - 2019. Tampa, FL (On-Site)

• Processed and resolved 250–300 chargeback cases daily across Visa, Mastercard, AmEx, and Discover while maintaining compliance with network and regulatory standards.

• Managed dispute portfolios averaging $222 per credit and $175 per debit transaction, ensuring timely, accurate, and compliant resolution of consumer disputes.

• Achieved a 47% year-over-year reduction in chargebacks by identifying root-cause patterns and implementing targeted merchant education and prevention strategies.

• Improved representment success rates through data-driven evidence preparation, precise reason-code validation, and optimized submission timing.

• Cut average case resolution from 5 to 1 days through queue redesign and templates for common reason codes.

• Partnered with account management and risk teams to enhance refund policies, billing descriptors, and fraud screening, reducing friendly-fraud exposure.

• Ensured adherence to Visa VCR and Mastercard ECP guidelines, maintaining audit readiness and exceeding internal SLA and accuracy targets.

• Produced weekly performance reports highlighting dispute trends, recovery metrics, and actionable insights to support leadership decision-making.

• Apple Specialist, Apple Inc, 2014 – 2017

• Business Development Manager, Other Theory, 2015 – 2016

• Customer Success Manager, Verizon Wireless, 2010 - 2014

• Manager of Logistics, Delco Wire and Cable, 2007 - 2010